[email protected]

303-345-4545

SCHEDULE NOW

Emergency Services

tankless water heaters

Boilers

maintenance/repair/tune-up

EMERGENCY

EMERGENCY SERVICE

When Everything Stops, We Start.

When the unexpected happens — a furnace fails in the cold or a water heater bursts in the middle of the night — you can count on 5 Star to respond.

Our $350 emergency service gives you priority access to a senior technician, along with immediate text and email confirmation so you know help is on the way. The $350 includes a full diagnostic and is credited toward your repair cost once work begins.

We don’t just fix problems — we restore peace of mind. Fill out the form below and one of our team members will reach out to you immediately.

WHY WE CHARGE $125 — AND WHY IT’S REFUNDED

Every scheduled appointment with 5 Star Quality HVAC — whether it’s for an estimate, new installation, tune-up, maintenance, or repair — includes a $125 service fee.

This isn’t a “trip charge” or a hidden cost. It’s an investment in professionalism and peace of mind. That $125 covers the time, tools, and technical expertise of a licensed HVAC specialist who arrives on time, fully prepared to assess your home’s comfort system and offer expert recommendations.

And here’s the best part — if you decide to move forward with any repair, maintenance, tune-up, or new installation, that $125 is refunded or credited toward your final total.

In short: you’re never paying extra — you’re paying for a promise. A promise that we’ll do it right, do it honestly, and make sure you know exactly what’s happening before a single wrench turns.

What others are saying

Jeff’s Reflection #2 – On Family and Community

“We don’t see clients; we see neighbors. When you invite us into your home, we take that seriously. My team knows that every furnace, every air conditioner, every repair we do is about protecting someone’s comfort. That’s not just business — that’s family.”

Jeff’s Reflection #3 – On the $125 Service Fee

“We don’t see clients; we see neighbors. When you invite us into your home, we take that seriously. My team knows that every furnace, every air conditioner, every repair we do is about protecting someone’s comfort. That’s not just business — that’s family.”

Jeff’s Reflection #3 – On the $125 Service Fee

“That $125 isn’t about charging people — it’s about showing up prepared. It ensures that when you book a visit, a trained professional is ready to give you a full, honest evaluation of your home system. And if you move forward with the work, it’s credited right back to you. Fair, transparent, and respectful — that’s how we do things.”

Jeff’s Reflection #4 – On Emergencies

“When someone calls in a panic because the heat stopped working or their water heater burst, we remember that it’s not just a service call — it’s someone’s family in discomfort. That’s why we drop what we’re doing and get there fast. Because helping people feel safe again is why we started this in the first place.”

Jeff’s Reflection #5 – On What Makes 5 Star Different

“We’ll never be the biggest company — and I’m proud of that. What matters most to me is that when you see our van pull up, you know you’re getting people who care, not just contractors. That’s the 5 Star promise: skilled hands, honest hearts, and genuine service every single time.”